With the steady shift towards more PowerPoint-centric courseware, clients have found many benefits in using PowerPoint presentations as the primary resource for both students and instructors. Katie O’Zey puts together some great tips on how to create a killer Student Workbook a la PowerPoint that focuses on how to get the same educational benefits out of half the documentation.

In a perfect world, an instructional designer (ID) is given content to work with and develop. But sometimes (or all too often) the content is not available because either the subject matter expert (SME) has been too busy to locate it, or the content is simply not available because the product is still in development. Resolving this involves research, interviewing the lead SME, locating product information, and finding other SMEs on other projects who can help you.

This post provides a bit of history about hypertext and discusses different options for displaying hyperlinks. It also seeks input from readers about whether full URLs (hyperlinks) are useful and their preferences for how URLs display.

Thom Foreman shares his tips on how to fix a Common Area Phone issue with Lync Server 2010 by troubleshooting Lync Server Dynamic Host Configuration Protocol (DHCP) scope options.

Having clearly defined requirements at the start of a project is extremely important. Requirements help establish and maintain a solid target throughout a project, help minimize wasted time and frustration, and can help ensure an organization maximizes its return on investment. This document contains suggested steps for discovering and defining business requirements.

Gathering information for a writing assignment can be a very straightforward process. You are given (or pointed to) resources and collateral that provide you with product or project background, and you begin your investigation. Sometimes, however, when there just isn’t enough information to work with, you will likely need to interview a subject-matter expert (SME) [...]

Technical editor, John Cobb, shares his ghastly experience with projects involving Scope Creep. Just in time for Halloween, the following blog post includes five tips on how to avoid scary technical documentation scope creep.

Steve Wacker explains the importance of having effective communication skills with subject matter experts and clients when it comes to writing technical documentation.

Thom Foreman finds a cool trick within Office Communicator when you put a dash in Communicator.