In a perfect world, an instructional designer (ID) is given content to work with and develop. But sometimes (or all too often) the content is not available because either the subject matter expert (SME) has been too busy to locate it, or the content is simply not available because the product is still in development. Resolving this involves research, interviewing the lead SME, locating product information, and finding other SMEs on other projects who can help you.

Thom Foreman shares his tips on how to fix a Common Area Phone issue with Lync Server 2010 by troubleshooting Lync Server Dynamic Host Configuration Protocol (DHCP) scope options.

Having clearly defined requirements at the start of a project is extremely important. Requirements help establish and maintain a solid target throughout a project, help minimize wasted time and frustration, and can help ensure an organization maximizes its return on investment. This document contains suggested steps for discovering and defining business requirements.

Gathering information for a writing assignment can be a very straightforward process. You are given (or pointed to) resources and collateral that provide you with product or project background, and you begin your investigation. Sometimes, however, when there just isn’t enough information to work with, you will likely need to interview a subject-matter expert (SME) [...]

Join Wadeware November 1st through 5th at the 2010 Exchange Connections conference in Las Vegas. We’ll be providing Lync Server 2010 training as well as Exchange Server 2010 training for the pre- and post-con workshop sessions.

Join us at Exchange Connections in Las Vegas and get some Microsoft Exchange Server 2010 high availability training. Wadeware will be at DevConnections providing a full day of hands on labs utilizing the new Exchange Server 2010 technology. Sign up today for Exchange Connections 2010!

Join us at Exchange Connections in Las Vegas and get some Microsoft Exchange Server 2010 configuration and support training. Wadeware will be at DevConnections providing a full day of hands on labs utilizing the new Exchange Server 2010 technology. Sign up today for Exchange Connections 2010!

A common mistake in courseware design is trying to force students to learn too much too soon. Keep them engaged throughout your learning sessions by following these instructional design best practices.

Getting OWA Chat to work with OCS 2007 R2 is fairly straightforward but there are a couple of issues that may make your deployment tricky. If you’re running Exchange 2010 and need help getting chat to work between these two clients check out this how-to post. We ran into this problem and have gathered some resources on how to fix the error.

In Hyper-V R1, when you imported VMs, as long as the base VHD was located in the same directory as they were exported it would import just fine. But in Hyper-V R2 we get an error. This post explains how to fix the error using a simple script.